ad33 Privacy Policy — Your Data, Protected
ad33 is committed to protecting the privacy of every player in Bangladesh. This policy explains exactly what data we collect, why we collect it, how long we keep it, and what rights you have over your own information.
Privacy at a Glance
The cards below summarise the key points of this Privacy Policy. Please read the full policy text in the sections that follow for complete details.
1. Introduction
ad33 ("we", "us", "our") operates the online casino and sports betting platform accessible at ad33.ws. We are committed to handling your personal information with care, transparency, and respect. This Privacy Policy explains how ad33 collects, uses, stores, shares, and protects personal data relating to players and visitors based in Bangladesh and elsewhere.
By creating an account on ad33, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with the terms of this Privacy Policy, please do not use the ad33 platform. This policy is reviewed periodically and may be updated. The date at the top of this page reflects the date of the most recent revision.
2. Information We Collect
ad33 collects personal data that you provide directly, data generated automatically through your use of the platform, and data received from third-party service providers necessary for operating the platform. The table below summarises the main categories of data we collect and the primary purpose for collecting each category.
| Data Category | Purpose |
|---|---|
| Identity data — full name, date of birth, national ID or passport number | Account registration, age and identity verification (KYC), fraud prevention, and compliance with anti-money-laundering obligations. |
| Contact data — mobile number, email address | Account creation, communication regarding account activity, customer support, and (where opted in) promotional communications. |
| Financial data — payment method details (mobile wallet ID for bKash, Nagad, Rocket, Upay; bank account details where applicable), deposit and withdrawal transaction records | Processing deposits and withdrawals, fraud detection, source-of-funds verification, and financial record-keeping for regulatory compliance. |
| Usage data — IP address, device type and OS, browser type, pages visited, session duration, game activity logs, betting history | Platform security, fraud prevention, responsible gaming monitoring, improving platform performance, and resolving disputes. |
| Communications data — support tickets, live chat transcripts, email correspondence | Resolving customer support enquiries, improving support quality, and maintaining records of complaints and their resolutions. |
3. How We Use Your Information
ad33 uses the personal data we collect only for the purposes described in this Privacy Policy. We do not use your data for purposes that are incompatible with those described here without first seeking your consent. The primary purposes for which we use your information are:
- To create and manage your player account, verify your identity and age, and maintain accurate records of your account activity in compliance with KYC and anti-money-laundering requirements applicable in Bangladesh.
- To process deposits and withdrawals through your chosen payment method — including bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers — and to maintain an accurate record of all financial transactions on your account.
- To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other conduct that violates our Terms & Conditions or applicable law. This includes automated monitoring of account behaviour and transaction patterns.
- To provide customer support — including responding to queries, resolving complaints, and processing account-related requests — submitted via email at [email protected] or via the platform's support channels.
- To personalise your experience on ad33 — for example, by displaying game recommendations based on your play history, or by notifying you of promotions relevant to the sports or game types you engage with most frequently.
- To monitor and support responsible gaming. ad33 uses account activity data to identify signs of problem gambling behaviour and, where appropriate, to apply responsible gaming interventions such as deposit limit prompts or account reviews.
4. Legal Basis for Processing
ad33 processes personal data only where there is a valid legal basis for doing so. The legal bases on which we rely are:
- Contractual necessity: Processing is required to perform the contract between you and ad33 — specifically to operate your account, process transactions, and provide gaming services.
- Legal obligation: Processing is required to comply with applicable law — including KYC identity verification, anti-money-laundering record-keeping, and age verification obligations.
- Legitimate interests: Processing is in ad33's legitimate interests — for example, to detect fraud, maintain platform security, improve services, and monitor for responsible gaming concerns — provided those interests are not overridden by your privacy rights.
- Consent: Where we process your data for purposes beyond those listed above — such as sending optional marketing communications — we will ask for your explicit consent first. You may withdraw consent at any time by contacting [email protected].
5. Sharing Your Information
The third parties with whom ad33 may share your personal data, and the basis for sharing, are as follows:
- Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay, and partner banks): Data shared is limited to what is necessary to complete your requested transaction. These providers operate under their own privacy policies and applicable financial regulations.
- Game providers (such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, Microgaming, NetEnt): These providers supply the games available on ad33. Game session data — including bet amounts and game outcomes — is processed by the game provider's systems. These providers are contractually bound to handle data securely and only for the purpose of delivering the game service.
- KYC and identity verification services: ad33 may use third-party identity verification providers to confirm the identity and age of account holders. These providers receive only the minimum data necessary to complete the verification process and are contractually prohibited from using your data for any other purpose.
- Law enforcement and regulatory authorities: ad33 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law or by a valid legal order. In such cases, ad33 will disclose only the minimum data required by the legal obligation and will, where permitted by law, notify you of the disclosure.
6. Payment Data and Financial Information
ad33 takes the security of financial data with particular seriousness. When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay or a Bangladeshi bank, the transaction is processed through encrypted channels. ad33 does not store your full mobile banking PIN, internet banking passwords, or card CVV numbers. The payment reference data retained by ad33 (such as the last four digits of a mobile wallet number or a masked bank account number) is stored solely for the purpose of matching transactions to your account, processing withdrawals to the correct destination, and complying with financial record-keeping requirements.
All financial transaction records on your account — including deposit amounts, withdrawal amounts, dates, and payment method references — are retained for a minimum of five years from the date of the transaction. This retention period reflects standard financial record-keeping requirements and may be extended where required by applicable law or ongoing legal proceedings.
7. Cookies and Tracking Technologies
ad33 uses cookies and similar tracking technologies on the platform. A cookie is a small text file stored on your device by your browser. ad33 uses the following categories of cookies:
- Essential cookies: These are required for the platform to function. They keep you logged in during a session, remember your language preference, and maintain the security state of your account. Essential cookies cannot be disabled without breaking core platform functionality.
- Analytics cookies: These help ad33 understand how players use the platform — for example, which pages are visited most, where sessions tend to end, and how long players spend on different game categories. This data is aggregated and anonymised where possible. Analytics cookies help us improve the platform experience for all users.
- Functional cookies: These remember your preferences and settings — such as your chosen payment method or preferred game layout — to provide a more personalised and consistent experience across sessions.
ad33 does not use third-party advertising cookies or tracking pixels from external ad networks. You may manage or delete cookies through your browser settings at any time, though disabling essential cookies may prevent you from logging in or using core platform features. Continued use of the ad33 platform after being presented with this cookie notice constitutes your acceptance of our use of cookies as described above.
8. Data Retention
ad33 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any longer retention periods required by applicable law. In general, account data (identity, contact, and financial records) is retained for a minimum of five years from the date your account is closed or your last transaction, whichever is later. This retention period reflects standard financial and AML compliance requirements. Game activity logs and session data are typically retained for two years.
Where you request deletion of your account and personal data, ad33 will action that request within a reasonable period, subject to any legal obligation to retain certain data for a longer period. In practice, this means your account profile and non-mandatory data will be deleted or anonymised promptly, while financial transaction records are retained for the legally required minimum period even after account closure.
9. Data Security
Beyond encryption in transit, ad33 implements the following security measures to protect your stored personal data:
- Access controls: Personal data is accessible only to authorised ad33 personnel who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations.
- Encryption at rest: Sensitive personal data (including identity documents and financial records) is encrypted at rest in our database systems, providing an additional layer of protection against data breaches.
- Breach notification: In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, ad33 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.
10. Your Rights Over Your Personal Data
You have a number of rights in relation to the personal data that ad33 holds about you. These rights can be exercised at any time by contacting us at [email protected]. We will respond to all valid requests within a reasonable period and in any event within 30 days of receipt of the request.
- Right of access: You have the right to request a copy of the personal data that ad33 holds about you, together with information about how that data is being used.
- Right of rectification: If any personal data that ad33 holds about you is inaccurate or incomplete, you have the right to request that we correct it. You may be able to update some data directly within your account settings.
- Right of erasure: In certain circumstances you have the right to request that ad33 delete your personal data. This right applies where the data is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. This right does not apply where ad33 is required by law to retain the data.
- Right to restrict processing: You may request that ad33 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
- Right to object: You have the right to object to the processing of your personal data where that processing is based on ad33's legitimate interests. You also have an absolute right to object to processing for direct marketing purposes at any time.
To exercise any of the above rights, please contact our support team at [email protected]. Please include your registered account username and a brief description of the right you wish to exercise so that we can process your request efficiently. We may need to verify your identity before actioning your request. ad33 will not charge a fee for handling straightforward data subject requests.
11. Children and Minors
If you are a parent or guardian and believe that a person under the age of 21 has registered an account on ad33 or provided personal data to ad33 without your knowledge, please contact us immediately at [email protected]. We will investigate the matter promptly, close the account if appropriate, and delete all associated personal data in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
ad33 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make a material change to this policy, we will update the "Last updated" date at the top of this page and, where the change significantly affects your rights, we will notify you via the email address associated with your account. We encourage you to review this Privacy Policy periodically. Your continued use of the ad33 platform after a policy update constitutes your acceptance of the revised policy.
13. Contact and Data Enquiries
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how ad33 handles your personal information, please contact our support team. We are available around the clock and aim to respond to all privacy-related enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).
Email: [email protected] (plain text — not a clickable link). Please include your registered account username and clearly describe the nature of your enquiry or the specific data right you wish to exercise. Do not attach sensitive documents such as national ID scans to email enquiries — our support team will provide a secure upload channel when document submission is required.
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